Privacy Policy

1. INTRODUCTION

Pixsweet BV, hereafter "Pixsweet" carries out all personal data management in accordance with the General Data Protection Regulation (GDPR). This policy describes how we collect, use and store your information to ensure that your personal data is handled responsibly and lawfully.

Pixsweet reserves the right to change this policy. All changes to this policy will be published to www.pixsweet.eu.

This privacy policy applies to customers of Pixsweet and users of Pixsweet’s digital services.

1.1 PERSONAL DATA

Pixsweet is responsible for all personal data belonging to customers, in accordance with the General Data Protection Regulation.

Personal data, or personal information, means any information about an individual by which that person can be identified. This applies to, for example, names, addresses, email addresses and telephone numbers. It also applies to, for example, order numbers, encrypted data and different types of electronic identities, such as IP numbers, if they can be linked to a physical person. It does not include data where the identity has been removed (anonymous data).

1.2 LEGAL BASIS AND STORAGE OF PERSONAL DATA

Pixsweet's legal basis for processing your personal data is in accordance with current legislation, as stated in section 1.1. It may occur that the same personal data is processed both on the basis of the purchasing agreement, specifically by consent or on the basis that the information is necessary to fulfill other legal obligations. This means that even if you revoke your consent and the handling based on the consent ceases, the personal data may still remain with us for other purposes.

1.3 DATA THAT WE COLLECT

Pixsweet collects personal data that you send to us, such as when you place an order, contact our sales team or customer support team, perform certain actions on our site(s) or participate in surveys. For example, the personal data that you send to us may include contact information and payment information.

Data collected when ordering

When you purchase a product from Pixsweet we collect personal data from you to fulfill your order. This information includes information such as name, address and contact details. We may also collect payment information from you when you place an order with Pixsweet.

Data collected by direct interactions

We collect personal data from you when you contact us, for example via customer service, by email, phone, in person, via social media or other means. First of all, we collect the personal data needed to answer your question. This is information such as name and order number. Depending on how you choose to contact us, we can also collect contact information such as email address and phone number.

Data collected via Account Pages

If you register a user account on pixsweet.eu we collect your email address to create the user account. We also collect information including your name, address(es) and contact details.

Information collected when you subscribe to our newsletter

If you choose to subscribe to Pixsweet's newsletter/s, we will collect your name and e-mail address so that we can send our newsletter/s to you. If you choose to provide it, we will also collect information including your postcode and country of residence. This information allows us to tailor our newsletter content to be relevant for your location.

Data collected when using our digital services

When using Pixsweet's website(s), or any other digital service affiliated with Pixsweet, we collect information about your usage of our services. Some of this data may include personal data, such as your IP number. We also collect information about how you navigate and the searches that you complete on our website(s).

Data collected from someone other than you

When contacting us in various cases, a person may provide personal data about one or more other persons, primarily their email address or telephone number. We assume that the person providing the information has the consent of all persons to whom that person may disclose this personal data.

1.4 CUSTOMER CARE

Pixsweet uses your personal data to provide you with service if you contact us with questions, comments or complaints. We use your name and order number to identify you and your order. We use your contact information, such as email address and phone number to contact you in connection with questions or concerns. We may also use all of the other personal data that we have collected to handle your question or concern, depending upon what is relevant to the individual case.

1.5 INFORMATION RELATED TO ORDERS

When you have placed an order with us, we use your personal data to send an order confirmation, information regarding the status of your order, and a delivery note. Such information will be sent to the email address that was provided when you placed the order.

1.6 MARKETING AND PERSONALIZATION

Personal data can be used in marketing campaigns by Pixsweet in connection with promotions, activations or information sent by mail or email.

If you have subscribed to our newsletter, we use your personal data to send the newsletter to you and to customize the content of the newsletter.

1.8 LEGAL REQUIREMENTS

Processing of personal data will also be made possible in order to fulfill obligations under rule of law and regulations, for example in matters of security (eg. fraud) and accounting purposes.

1.9 STORAGE TIMES

Pixsweet will only keep your personal data for as long as necessary to fulfill the purposes that we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Information provided under My Account is stored as long as the user identity is active. You may contact us at any time to request deletion of your account, and corresponding personal data.

If you subscribe to our newsletter, your contact information will be stored until you request that it is deleted. If you opt-out by unsubscribing, you will no longer receive our newsletter, but we will retain your contact information on an opt-out list, to ensure that your suppression request is honoured.

When possible, Pixsweet will restrict the retention of information to the shortest possible time period.

The same component of personal data can be stored in several different locations for different purposes. This may mean that data deleted from one system, may remain in another system where it is stored with the consent of the user or for another purpose that require that the personal data is kept, eg. security or accounting purposes.

1.10 GENERAL USE OF PERSONAL DATA

Pixsweet uses personal data for the following purposes:

To create and manage your personal account at Pixsweet.

To process your orders.

To contact you in case of any problems with the delivery of your goods.

To answer your questions and to inform you about new or changed services.

To carry out credit checks if necessary.

To send promotional offers such as newsletters and other offers.

To confirm that you hold the statutory minimum age to make purchases online.

To prevent abuse or inappropriate use of our services.

1.11 TRANSFER OF PERSONAL DATA
Contracted partners and IT providers

We use a number of different IT services and IT systems in our operations. In some of these, personal data are stored and handled. We care for your integrity and security and the protection of information in all such handling. Some systems are installed locally with us and only selected staff have access to the data. In these cases, no transfer will be made to third parties. However, some systems are cloud solutions or are installed at the supplier’s location which means that we transfer personal data to the supplier. In these cases, the supplier is either GDPR-compliant, or we have entered into a personal data assistant agreement with us and handles the data on our behalf and according to our instructions.

Internal IT systems

Internally we handle personal data in our customer database, in our business and sales support systems, in our customer service system and in a data management and database backup system.

Web analysts

We use external vendors for personalization and analysis of user behavior on our websites and for user feedback. These companies handle personal data in accordance with a personal data assistant agreement on our behalf. The information in question is primarily information collected through cookies and managed at anonymous and aggregated levels.

Payment processing

We use external suppliers to process credit card payments. These providers have access to personal data in the form of names, addresses and payment information. This handling is necessary to deliver the services you have ordered from us. Pixsweet is not the primarily owner of this type of personal data, eg. payment information, and does not store this type of information locally.

1.12 YOUR RIGHTS
Necessary handling of personal data and handling with the purpose of consent

Personal data processing that is necessary for us to fulfill an agreement with you or to fulfill a legal obligation is permitted without consent. However, in order for us to collect and handle your personal data for any other purpose, you must agree to this. You agree to the usage of personal data when using our services at pixsweet.eu and our social channels.

Right to receive information about personal data and withdrawal of consent

You are entitled to request information about the personal data we have about you at any time. If your information is incorrect, incomplete or irrelevant, you can request that it is corrected or deleted. We cannot delete your data as long as there is a statutory requirement for storage, such as accounting regulations, or when there are other legitimate reasons for the data to be saved, such as unpaid debts. At any time you may revoke your consent for us to use your personal information for marketing purposes. You can contact us either by sending a letter to Pixsweet's Customer Service, Pixsweet BV, Langeveldstraat 8, 1795 AG De Cocksdorp, Netherlands or by sending an email to info@pixsweet.com, subject line “Personal Data”.

1.13 PROTECTION OF YOUR PERSONAL DATA

We have undertaken technical and organizational measures to protect your data from loss, manipulation and unauthorized access. We take ongoing measures to comply with the principles of "built-in data protection and data protection by “default". We continuously evaluate the risks of personal data processing and take the necessary security measures to reduce risks. To make credit card purchases as secure as possible, all information is sent in encrypted form. This means that the information is transmitted through a secure connection and that your personal data cannot be read by third parties. For credit card purchases, we work with an authorized payment agent that helps us to directly check with your bank that the card is valid for purchase.

2. COOKIE POLICY

2.1 PURPOSE OF COOKIES

Pixsweet uses cookies to enhance your experience of our digital services.

2.2 WHAT ARE COOKIES?

A cookie is a small text file stored on your computer or mobile device when you visit a webpage. Cookies are used to facilitate the use of a website, for example by remembering your settings. Some features do not work without cookies.

2.3 HOW DO WE USE COOKIES?
User experience

We use cookies when you are logged in to our site so that you do not need to provide usernames and passwords for each new page visited. We also use cookies to save items added to cart across multiple visits to our site. We also use cookies to optimize the speed of page load.

Web Development & Statistics

We use cookies to aggregate anonymous statistics that enable us to understand how visitors use our site and help us improve our site structure and content, and to analyse purchase behavior and audience.

2.4 WHAT TYPES OF COOKIES DO WE USE?
Session cookies

In order for certain features of Pixsweet’s online services to work, such as storing items in cart across multiple site visits, Pixsweet uses "session cookies". When you visit any of our websites, our web servers provide your computer with a unique ID number for the unique visit. These cookies are temporarily stored on the user’s device.

Persistent cookies

A persistent cookie has a specified duration, or lifespan, which determines how long it is stored on your computer or mobile device. Such cookies are stored until the lifespan expires or until you manually remove them.

2.5 THIRD PARTY COOKIES AND SUPPLIERS
Third-party cookies

A third-party cookie is a cookie placed on your device on our behalf by someone other than us. This occurs when we have suppliers who provide services to us, for example some analytics services or services that let you share our pages in social media.

Pixsweet uses third-party cookies to collect aggregated statistics in analytical tools like Google Analytics. The cookies used are both persistent and session.

2.6 HOW CAN YOU HANDLE COOKIES IN YOUR BROWSER?

You can easily delete cookies from your computer or mobile device through the browser. You can choose to disable cookies or get a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you may not be able to use all features of our site.

3. LINKS

Pixsweet’s online services may contain links to other websites that we do not control. We are not responsible for the privacy policy, security or content of these websites.

4. DISPUTES / ODR

The ODR's (Online Dispute Resolution) website is an official website managed by the European Commission dedicated to helping consumers to settle their disputes outside of court. ODR applies within the EU, with a few exceptions.

5. CONTACT

Please contact us with questions or concerns by emailing info@pixsweet.com